
The counter answers
Frequently asked questions.
Twenty-something questions we hear every week at the counter. If yours isn't here, call us at (715) 848-3855. Somebody who can actually answer it will pick up.
Section 01
Shopping the warehouse
Is everything new in crate?
The vast majority of our inventory is brand-new, in original packaging. Most of it lands here because a contractor cancelled, a builder over-ordered, or a national distributor mis-shipped. Anything that is open-box, scratch-and-dent, or reclaimed is tagged that way on the price card. If it doesn't say otherwise, assume sealed crate.
How is pricing decided?
Every Tuesday morning, two of us pull up Home Depot, Lowe's, Menards and (when applicable) Amazon for the exact SKU on the floor. Our shelf tag shows our price next to the lowest published competitor price for that same SKU. The math is on the tag. No marketing tricks.
Why don't I see prices on your Facebook listings?
Facebook Marketplace requires us to message back-and-forth for pricing on certain categories, and honestly, half our Facebook posts are crew snapshots more often than formal listings. Anything for sale has a live price tag on the warehouse floor. Call (715) 848-3855 and we'll read the tag to you.
Do you accept trade-ins?
Occasionally, yes. If you've got a sealed pallet of cabinets, an unopened crate of windows, or quality reclaimed material from a teardown, send photos to the counter and we'll take a look. We don't take used appliances, used flooring, or anything that's been installed.
Can I see what's coming in next Wednesday?
We don't publish a public drop calendar. Half the inventory sells before it ever gets a shelf tag. What's on the floor when you walk in is what we've got. Call the counter and we can tell you what landed this week.
Do you price match?
We already publish the big-box price right on our tag, so the answer is usually no. We're almost always already lower. If you find an identical SKU cheaper somewhere else, bring us the listing and we'll take a look.
Section 02
Pickup & delivery
Can I hold an item before driving in?
Yes. Call the counter or send a message through the contact form. We hold paid items for 72 hours and unpaid will-call holds for 24 hours, no charge. After that we put it back on the floor.
Do you ship outside Wisconsin?
Yes, we ship nationwide. A lot of our inventory is heavy or oversized, so shipping goes by freight and the cost depends on size and distance. Call or message us with the item and your ZIP and we'll work out shipping. Local customers can pick up at the store or get delivery within central Wisconsin.
Do you deliver?
Yes, inside a 60-mile radius of Wausau. Flatbed and box-truck delivery for contractors and homeowners. Same-day delivery if the order is placed before 11 AM. Delivery fee scales with distance and load size. Most local jobs are $75 to $185.
Can I rent a truck from you?
We don't operate a rental fleet, but the U-Haul dealer two blocks south on Washington Street has truck and trailer pickup options. We'll help you load whatever you rent.
Will you help me load?
Always. Two of us are on the floor at any time, plus a forklift on the back dock for anything heavy. If you need a tarp or strap, ask the counter and we'll find one.
Section 03
Returns & warranty
What's your return window?
30 days on unopened, undamaged items with the original price tag attached. Custom cuts, ordered-in product, and reclaimed material are final sale. Full policy on our returns page.
What if my door arrives damaged?
Inspect every door, window and cabinet on the floor before you load. Once it leaves our dock, we can't take damage claims unless it's manufacturer defect (and most manufacturers warranty 1 to 10 years depending on product). We'll help you file the claim.
Do your products carry a warranty?
Most do. The same factory warranty that comes with the SKU at the big-box store. We're a discount channel for factory-new product. Bring us your receipt and we'll point you at the manufacturer's claim process.
Can I return Builders Corner custom work?
Custom kitchens, baths and cabinetry through Builders Corner are non-returnable once the design is approved and material is ordered. That's how all custom cabinet shops work. We do offer a complimentary revision round before fabrication starts.
Didn't see your question?
Call the counter or stop by. 825 Washington St, Wausau. We're here Wed–Sat.
